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Help! My hot tub has an error code!
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Pool People

The Pool People specialize in family fun for everyone! We’ve been providing Central and Northern Wisconsin with a high-quality selection of swimming pools, spas, and pool tables for over 37 years.

We Are The Premiere Pool and Spa Dealer for Wisconsin & beyond!

Help! My Hot Tub Has an Error Code!

You were on your way to your hot tub for a relaxing and refreshing soak when you open the cover to find that your hot tub has an error code. Drat! What are you supposed to do now? With a little help from The Pool People, it’s easy to get your hot tub back in perfect operation. Here are a few steps you should take if you ever discover an error code on your hot tub.

Step 1: When Your Hot Tub Has an Error Code, Take Note

Depending on the manufacturer, there could be dozens of different error codes for your particular make and model of hot tub. Whether you plan to track down the code to fix the problem yourself or call on our service technicians to make the repairs, the first thing you need to do is take note — literally.

Write down two things: exactly what the code says and what happened leading up to the code. While it’s not necessary to write a book about the event, writing down particulars could help make diagnosis quicker and easier. Ultimately, this could mean saving significant time and money. Write down the time of day the code presented, how long the code came after the hot tub was turned on, and any settings that may have been changed leading up to the code.

Step 2: When Your Hot Tub Has an Error Code, Follow the Codes

Most error codes occur because the sensor detecting water flow needs to be reset or has gone out, or there really is insufficient flow of water through the heating element. If insufficient water flow is the problem, it could be that there is not enough water in the hot tub. That is an easy fix! It could also be that the filters are dirty and restricting water flow. Check them for leaves and debris and clean them with a professional-grade filter cleaner, if necessary. And finally, if a spa pack goes out, that could cause a water flow error.

Another type of common error are low water errors. Besides the aforementioned lack of water in your hot tub, this code could also present when an air lock occurs. This happens when there is a buildup of air in the pump.

High limit errors occur when the water in your hot tub exceeds 110 degrees. Although modern spas are made to cap out at 104°F, a code can occur if there is an issue with the temperature sensor, the heater, or the spa pack.

Other less common codes include cold water errors, frozen water errors, and circulation pump errors. Their name pretty well indicates what the issue is. Cold or frozen water in a hot tub is the opposite of what you want! And then there are codes that are not errors; they indicate other things like the hot tub is in cleaning mode, the pumps are priming, or the panel is locked.

Step 3: When Your Hot Tub Has an Error Code, Learn Your Codes

Getting to know the codes on your hot tub before there is another issue could help alleviate frustration when the time comes and prevent any undue panic when codes present for things other than errors. But if you have questions, reach out to our team for professional assistance you can count on. We are experts in hot tubs to ensure that you have the best ownership experience possible.

At The Pool People, we have multiple service technicians on location who specialize in maintenance, repair, and troubleshooting. They carry current certifications by the Pool and Hot Tub Alliance (PHTA), formerly the Association of Pool & Spa Professionals (APSP). Our service technicians keep their education and certifications up to date, so they can serve you best! If you need help with your hot tub, give us a call at any time. We will help you get your favorite space of relaxation back in business so that you can enjoy all there is to love about hot tub ownership.

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